We can provide a tailored maintenance program that incorporates preventative maintenance visits to ensure that your security system is working effectively and to its true potential all year round. We provide emergency engineer call out depending on the selected SLA but also pride ourselves on our proven record of reducing call outs and service spent on-site by utilizing technology to remotely troubleshoot, diagnose and repair or at least identify the fault so that we arrive on site fully prepared and with a fix first time.
Customer Service
We offer a 24/7 call center that can receive support cases in addition to the call center you can also reach us by e-mail and our customer portal.
Equipment Selection
When selecting equipment to our system designs, we take great care to ensure we select the most suitable equipment with manufacturers who offer strong support and training. We limit our range to ensure that our service engineering team are fully trained and competent working on all of our systems.
Remote Connectivity
We operate with a proactive approach to service our customers, we use advanced tools to remotely monitor, maintain and support through field-based engineers and IT support. As a first response we connect to the systems remotely and securely. We are often able to fix problems remotely or diagnose the fault and ensure the engineer gets dispatched prepared with the correct materials to complete a first fix.
